About Us

Dear Customers,

As you are aware of the COVID-19 Pandemic and how it has halted most of small businesses like us around the world we have temporarily closed most of our fulfillment locations due to which We are Currently experiencing delays in shipping out the shoes on time. We are trying our best to ship all items same day but please excuse us if your shipping is delayed by upto 4 business days.

Thank you,

Team Shoe West

We are a family owned business based out of Texas with some retail locations by the names of Shoe Expo and Shoe Time in the Houston and Austin area. We have been in the Shoe business for the last 18 years. We work hard to bring you the best quality of fashionable shoes at affordable prices.  We stand behind our product.

$1 Shipping for Second Item*:

$8.99 Flat Shipping via USPS or UPS for first item but when customer adds another Item, the Shipping for the next Item drops to $1 Effectively making the total shipping as : $8.99 + $1.00 = $9.99


Company policy and Shipping:

We accept Master Card, Visa, Discover and American Express. PRIORITY SHIPPING ON MOST ORDERS except international shipping plus discounted rates apply when 2 or more items are purchased. We typically ship out the orders same business day if ordered before 3 PM CST. Confirmation email with tracking Number will be sent so you can track your merchandise.

Delivery time is normally 2 to 3 business days, excluding Alaska, Hawaii,  US territories and international shipping.
Expedite next day shipping is available upon customer's request but customer is responsible for the extra shipping expenses.
We thoroughly inspect all merchandise before shipping.

P.O BOX addresses are only accepted for single Item Orders.

Return Policy:

We want you to be fully satisfied with our product. if for any reason you are not 100% satisfied, you are welcome to return the merchandise for FULL REFUND.
Returns must be within 30 days from original shipping date from shoewest.com.  

Return shoes must be unworn, in original box and packaging. Please put everything in the new box with return address, 6902 HARWIN DRIVE STE B, Houston, TX 77036. Customer is responsible for return expenses. Please note,  We reserve the right to deny or refuse credit based on conditions of the return. Please see our full policy at the RETURN POLICY PAGE 
By purchasing from shoewest.com you agree to all store policy of shoe west


*Shipping prices change after the first few items in Cart (as of March 1st 2019 this number is 5 but it may change without notice)